RevitaLash 3.5 ml RevitaLash Advanced Eyelash Conditioner

Thank you for shopping at www.twinklewave.com. Below are the terms and conditions that outline our shipping policy.

Free Shipping: Twinklewave is delighted to offer complimentary standard shipping on all orders, with no minimum purchase required. This benefit is available to customers across all U.S. states, including Alaska, Hawaii, Puerto Rico, and APO/FPO/DPO addresses. Our goal is to provide you with a seamless shopping experience. Please note that this free shipping offer applies only to standard delivery options, and the estimated delivery times provided in our shipping information still apply.

Order Processing Time: Orders are typically processed and dispatched within 1 to 2 business days (Monday through Sunday) for orders placed before 12 PM EST.

Delivery Estimates: We estimate that your order will be delivered within 3-5 business days from the shipment date. Deliveries are made from Monday to Saturday directly to the shipping address provided by you. Please note that we do not deliver to collection points.

While we strive to adhere to the specified shipping and delivery timelines, Twinklewave is not responsible for delays caused by unforeseen circumstances or factors beyond our control, such as severe weather or natural disasters.

Shipping Carrier: We utilize USPS for all deliveries. If you experience any delays with your shipment, please reach out to us at twinklewave.com for assistance and further information.

Shipping Confirmation and Tracking: After your order has been shipped, you will receive a shipping confirmation email containing a tracking number. This tracking number should become active within 24 hours.

Order Changes: Once an order has been shipped, it cannot be modified or canceled.

Missing Orders: If the tracking information indicates that your order has been delivered but you have not received it, please contact the delivery service first to locate your package. If the issue remains unresolved, please email us at twinklewave.com for further support. If the tracking status has not been updated due to a technical issue and your order cannot be located, please contact us for assistance.

Damaged Products: If your products arrive damaged, please take photographs of the damage and email them to twinklewave.com for evaluation. Please retain the damaged items until you receive further instructions on how to proceed.

Contact Information:

Online store: Twinklewave

Available from 10 AM to 7 PM EST, every day of the week

Don’t hesitate to contact us. Your message is our priority, and we’ll get back to you promptly.

Email: support@twinklewave.com

Or via our contact form on the Contact Us page

If you decide to change your mind about your purchase, Twinklewave provides a 30-day return period, starting from the day after your product is delivered. To initiate a return, please email us at support@twinklewave.com for a smooth process.

Criteria for our Change-of-Mind Return Policy:

The product must remain in its original, unused condition.

Manufacturer seals on the item must remain unbroken.

The product must not show any signs of damage due to customer handling or use.

All items must be returned in their original packaging.

To start the return process, reach out to us at support@twinklewave.com, explaining your reasons for the return and requesting a prepaid return shipping label.

Twinklewave will issue a refund within seven business days after our logistics team has received and inspected the returned item.

Twinklewave Return Address: 5555 Glenridge Connector, Suite 200, Atlanta, GA, 30342, USA

Return Process Steps:

Check Return Eligibility: Ensure you are within the 30-day return window from the date you received the item.

Contact Customer Support: Reach out by email, phone, or through our website with your order details and the reason for the return. We will confirm if your return is eligible and provide further instructions along with a return authorization.

Prepare Your Return: Repackage the item securely in its original packaging, including all accessories and documentation, ensuring the item remains untouched.

Include Authorization Information: Place the return authorization and a brief explanation of the return reason inside your package.

Ship Your Return: Send the package to our Return Address: 5555 Glenridge Connector, Suite 200, Atlanta, GA, 30342, USA, using a trackable and insured shipping method, as we cannot be responsible for any lost returns.

Notify Us: After sending the package, inform our customer service team of the tracking number so we can begin processing your return.

Await Confirmation: We will notify you once the returned item has been received and inspected. If it meets our standards, we will proceed with the refund.

Refund Process: Refunds are processed to the original payment method within seven business days following approval.

For any damaged or incorrect items, please contact us at support@twinklewave.com within 48 hours of delivery. You have 30 days from the day after delivery to return these items for a refund or replacement without incurring any shipping costs.

Order Cancellation: You can modify or cancel your order before the shipping confirmation is sent. If the order has already been shipped, please follow our return policy.

Lost Shipments: If your package is missing (not received two days after the expected delivery date), contact our customer service team. We will investigate with the carrier for up to five days. If the package is confirmed lost, you are eligible for a full refund or replacement, according to your preference.

Refund Information: Refunds are processed after we receive and inspect the returned item. All refunds will be credited to the original payment method within seven business days after inspection.

For further assistance or questions about returns or refunds, please contact our customer support team at Twinklewave.

Contact Information:

Online store: Twinklewave

Available from 10 AM to 7 PM EST, every day of the week

Don’t hesitate to contact us. Your message is our priority, and we’ll get back to you promptly.

Email: support@twinklewave.com

Or via our contact form on the Contact Us page