Thank you for choosing Twinklewave for your water filtration needs! Here are the details of our shipping policy:

Preparation Time: We aim to ship all orders within 1 to 2 business days after confirmation. This timeline applies Monday through Sunday for orders confirmed before noon EST.

Delivery Timeline: Expect to receive your items within 3-5 business days after receiving the shipping confirmation. We deliver from Monday to Saturday, straight to your doorstep.

You have a 30-day window from the date of receiving your product to initiate a return. To ensure a smooth return process, please reach out to us at support@twinklewave.com under the following conditions:

• The item must be returned in its original packaging.
• The product should be free from any damage caused by customer misuse.

To initiate a return that meets these criteria, please email support@twinklewave.com to start the process and receive a return label. Twinklewave covers the return shipping costs and aims to process your return within 7 business days of receiving the item.

Unfortunately, once an order is confirmed, we are unable to make changes to its contents. We apologize for any inconvenience this may cause.

Yes, you can cancel your order as long as it hasn’t been shipped. If you wish to cancel, please contact us immediately.

Once we receive and inspect the returned item at our warehouse, we will initiate the refund process. You can expect the refund to be credited to your original payment method within 7 business days from the date we receive the return.

If you receive a damaged item, please take photos of the damage as soon as possible and email them to support@twinklewave.com. We will assist you in arranging a replacement. Keep the damaged items until you receive further instructions from us. You have 30 days from the date of receipt to request a return or replacement. For additional details, please refer to our Return and Refund policy.

If you're not fully satisfied with your purchase, follow these steps to ensure a smooth return process:

1. Check the Return Window: Begin the return process within 30 days of receiving the item to be eligible for a refund or exchange.
2. Contact Customer Service: Reach out to our customer service team via email, phone, or through our website. Provide your order number, item details, and the reason for the return. If your return meets our criteria, you will receive a return authorization with further instructions.
3. Prepare Your Item: Securely pack the item in its original packaging, including all accessories, manuals, and documentation. Ensure the item is in the same condition as when you received it.
4. Include Return Authorization: Place the return authorization and a brief note explaining the reason for the return inside the package to facilitate processing.
5. Ship the Item: Send the package to our return address: 5555 Glenridge Connector, Suite 200, Atlanta, GA, 30342, USA. Choose a traceable and insured shipping method, as we are not responsible for lost return shipments.
6. Notify Us About the Shipment: After shipping the item, inform our customer service team of the tracking number. This helps us monitor the package and expedite your refund or exchange.
7. Wait for Confirmation: We will inspect the returned item upon arrival and notify you regarding the approval of your refund or exchange.
8. Process the Refund: Once approved, refunds will be processed to the original payment method within 7 business days from receipt of the return. Please allow additional time for the refund to appear in your account, depending on your bank or credit card issuer.

By following these steps, you can ensure a hassle-free return and prompt refund. For additional assistance or questions, please contact our customer service. More details can be found in our Return & Refund Policy section on our website.

If you experience a delay with your package, please reach out to our customer service team at support@twinklewave.com. We will look into the issue, which may take up to 5 days. If the delay is not resolved within this period, you may be eligible for a refund or replacement. For more details, please refer to our Return & Refund Policy section.